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Frequently asked questions
Ask us a questionAbout Us
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We operate from a small facility in Edinburgh, Scotland.
Ghillied launched in September 2021 after around 18 months of development.
Orders & Shipping
We offer a full refund for products returned to us within 14 days.
Orders can be tracked through the tracking code on your confirmation email, directly from one of our international courier partners. You are also able to edit your delivery, and let the driver know a safe place to leave your parcel if you won’t be at home.
Standard economy orders will be dispatched in 3-5 working days. Express delivery orders will be dispatched within 2 working days of order, however we endeavour to process these on the same day.
Orders can be tracked using the tracking information in your confirmation email.
Yes, we ship internationally to Europe and the USA. International parcels are sent using FedEx.
Products
Yes, sizing guides can be found on individual products.
We do not include swing tags on our orders because we want to reduce all unnecessary waste. Don’t panic about not having a swing tag to return a product!
We recommend machine washing Ghillied products inside out at 30 degrees.